Preparation & Visiting Guidelines
Frequently Asked Questions
Essential information about emergency care, international consultations, diagnostic appointments, and directions.
Which HiPaws animal hospitals provide 24-hour emergency care?
Currently, our Xisanqi Center (Haidian District, Beijing) and Jinxiu Center (Shunyi District, Beijing) offer 24-hour emergency services. We recommend calling ahead before arriving so our trauma team can prepare.
Do you have English-speaking veterinarians or staff?
Yes. Our flagship centers—especially Zhizhen Hospital in Shenzhen and Jinxiu Hospital in Beijing (near international residential areas)—regularly serve international pet parents and facilitate bilingual consultations.
Is parking available when driving a pet to the clinic?
Yes, all 5 centers offer parking. In Shenzhen (Zhizhen Hospital), large underground garage with direct elevator access to the clinic is available. Beijing centers provide dedicated surface or plaza parking bays.
What should I prepare before bringing my pet for an ultrasound or CT/MRI scan?
For abdominal ultrasound and advanced CT/MRI diagnostics, please fast your pet for 6-8 hours (drinking water is generally permitted). Bring past medical records, vaccination logs, and any medications your pet is currently taking.