Frequently Asked Questions

Jinxiu Hospital provides 24-hour reception. Xisanqi Hospital has moved and begins 24-hour reception at its new address on September 24, 2026. Emergency resources vary with the cases being treated, so please call before travelling.

HiPaws Xisanqi Hospital has moved to Ground-floor commercial premises, Building Jia 13, Yongtaiyuan, Xisanqi Sub-district, Haidian District, Beijing. The former premises no longer receive patients. 24-hour reception at the new address begins on September 24, 2026; please call ahead for night-time emergencies.

There are four HiPaws hospitals in Beijing: Xisanqi in Haidian, Jinxiu in Houshayu, Shunyi, Jingrui near Lianhua River in Xicheng, and Chunchun in Nanhu, Chaoyang.

All five HiPaws hospitals provide arrival and parking guidance. The shopping centre housing Zhizhen Hospital in Shenzhen has an underground car park. See each Beijing hospital’s page for its parking arrangements, and contact reception before departure to confirm entrances and parking.

Dr. Du Yuanyi’s main interests include advanced diagnostic imaging, orthopedics, ophthalmology, neurosurgery, complex soft-tissue surgery and complex endoscopic surgery.

Verified public information identifies Dr. Du Yuanyi as the director of HiPaws Xisanqi Hospital, a licensed veterinarian in China, a holder of a research master’s degree in basic veterinary medicine and an ISVPS-certified CT practitioner. Suitability for a particular case still requires assessment of the pet’s condition and examination results.

Dr. Du Yuanyi at Xisanqi Hospital and Dr. Niu Jinbo at Jingrui Hospital both focus on orthopedics and joint surgery. Bring previous imaging, laboratory results and medication records so the veterinarian can consider them alongside a physical examination when planning further assessment and treatment.

Bring previous medical records, imaging, laboratory results, vaccination records and medication details. Make a note of when symptoms began, any changes in eating or toileting, and medicines currently being given.

For emergencies such as breathing difficulty, persistent seizures or serious injuries, contact a 24-hour hospital as soon as possible. Describing your pet’s condition by phone before departure helps the hospital prepare to receive the patient.

Xisanqi, Jinxiu, Jingrui, Chunchun and Zhizhen hospitals all provide spay/neuter surgery, deworming and vaccination for dogs and cats. Contact the relevant hospital to confirm appointment and reception arrangements.

All five hospitals provide general inpatient care. Whether staff remain on site overnight depends on the level of nursing care; confirm the care and staffing arrangements at admission. Inpatient nursing arrangements are separate from outpatient opening hours, and inpatient care does not mean the hospital receives patients 24 hours a day.

All five hospitals have CT and color Doppler ultrasound equipment. Jinxiu Hospital and Zhizhen Hospital in Shenzhen also have MRI. Check each hospital’s page for imaging services and appointment requirements, and call the relevant hospital to confirm arrangements.

Please contact the hospital before your visit to confirm whether staff can support your preferred language at the planned appointment time.

Contact the hospital before the examination. The veterinary team will give preparation instructions based on the planned test and your pet’s condition, including whether food or water needs to be withheld. Bring previous medical records, imaging results, vaccination records and details of current medications.